Privacy Policy – Vantrex International
Effective Date: May 10, 2025
At Vantrex International (“Vantrex,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, mobile applications, trading platform, and related services (collectively, the “Platform”).
By using the Platform, you agree to the terms of this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- Information provided to us directly by you,
- Information collected automatically when you use our Platform,
- Information received from third-party services integrated with our Platform.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide Voluntarily
- Full name, email address, phone number, and other contact details,
- Crypto wallet addresses, transaction references,
- Messages submitted through contact forms or support chats,
- Any other information you submit during signup, trading, or correspondence.
B. Information Collected Automatically
- IP address and approximate location,
- Browser type, operating system, and device identifiers,
- Login timestamps, session duration, and clickstream behavior,
- Cookies, session tokens, and analytics tracking data.
C. Information From Third Parties
- Wallet transaction confirmations from payment gateways (e.g., Coinremitter),
- Metadata from integrations such as analytics, plugins, or blockchain APIs.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To register and maintain your user account,
- To process payments and facilitate secure crypto transactions,
- To detect and prevent fraud, abuse, or unauthorized access,
- To improve platform performance, usability, and user experience,
- To provide customer service, respond to inquiries, and resolve disputes,
- To comply with applicable legal obligations and enforce our Terms & Conditions.
4. Cookies & Tracking Technologies
We use cookies and related technologies to:
- Keep you logged in and maintain secure sessions,
- Understand how users interact with the Platform,
- Measure performance and usage patterns.
Cookies do not store personal data directly and can be disabled through your browser settings. However, some features of the Platform may not function correctly if cookies are disabled.
5. Data Retention
We retain your information for as long as:
- Your account is active, or
- Necessary to fulfill the purposes outlined in this Privacy Policy, or
- Required for legal, regulatory, accounting, or fraud-prevention purposes.
Backup and archived data may be retained beyond account deletion where legally permitted.
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share your information with:
A. Trusted Service Providers
- Hosting providers, payment processors, analytics tools, and IT support systems,
- Only under strict data confidentiality obligations.
B. Legal & Regulatory Authorities
- If required by law, subpoena, court order, or government request,
- To enforce our legal rights, protect safety, or prevent illegal activity.
C. Business Transactions
- In the event of a merger, acquisition, or business restructuring, your data may be part of the transferred assets.
7. Data Security
We take data protection seriously and implement strong measures including:
- SSL/TLS encryption of all data transmissions,
- Secure access controls for administrative systems,
- Regular security audits and monitoring,
- Encrypted storage of sensitive data,
- IP and session activity logging to detect abuse or breaches.
While we use commercially reasonable means to safeguard data, no method of transmission or storage is 100% secure.
8. User Rights and Choices
You may have rights under local data protection laws, including:
- Access your personal data,
- Request correction or deletion of your data (subject to legal limits),
- Object to or restrict processing in certain situations,
- Withdraw consent (where consent is the legal basis),
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at privacy@vantrexinternational.com.
9. International Data Transfers
Your information may be transferred to and stored on servers located in countries outside of your own, including the United States. By using the Platform, you consent to such transfers in accordance with this Privacy Policy.
10. Third-Party Links and Services
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms. We encourage you to read their privacy policies before engaging.
11. Platform for Adults Only
The Platform is intended only for users who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has submitted information to us, please contact us immediately.
12. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, you may contact:
By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.